Return and Refund Policy

Return & Refund Policy

At MalBeck Designs, we take pride in creating thoughtfully designed, handmade, and small-batch items. Please review our return policy carefully before making a purchase.

Returns & Exchanges

Due to the nature of our products, all sales are final unless an item arrives damaged or defective.

We do not accept returns or exchanges for:

• Custom or personalized items

• Digital downloads

• Items damaged due to normal wear and tear or improper use

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or defective item and packaging

Once reviewed, we will offer a replacement or refund, depending on availability.

Refunds

Approved refunds will be issued to the original payment method.
Please note:

• Shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

Shipping Issues

We are not responsible for:

• Delays caused by shipping carriers

• Packages marked as delivered but not received

If you experience a delivery issue, please contact the shipping carrier directly. We are happy to assist with documentation if needed.